Refund Policy

You can try ContentBank on the free plan before paying anything, so you know what you're buying. If a paid plan still isn't right, here is how refunds work.

Cancellation

You can cancel a subscription at any time from your billing settings. Cancelling stops future renewals. You keep access for the remainder of the billing period you already paid for.

Refunds

• If you contact us within 7 days of a charge and have used only a small portion of that period's credits, we will refund that charge.
• If you were billed after cancelling, or charged twice for the same period, we will refund it in full.
• Partial months and used credits are generally non-refundable outside those cases.

Failed payments

If a renewal payment fails, we will retry and notify you. Your plan may pause until payment succeeds; your saved content is not deleted because of a failed payment.

How to request a refund

Email support@contentbank.shop from the address on your account with the date of the charge. We aim to respond within two business days. Approved refunds are returned to the original payment method and may take several days to appear.