Refund Policy

You can try ContentBank on the free plan before paying anything, so you know what you're buying. If a paid plan still isn't right, here is how refunds work.

Cancellation

You can cancel a subscription at any time from your billing settings. Cancelling stops future renewals. You keep access for the remainder of the billing period you already paid for.

Refunds

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you may request a full refund within 30 days of the order date. This does not limit any additional rights you may have under applicable consumer law. Duplicate charges and charges made after an effective cancellation will also be reviewed and corrected as appropriate.

Failed payments

If a renewal payment fails, we will retry and notify you. Your plan may pause until payment succeeds; your saved content is not deleted because of a failed payment.

How to request a refund

Refunds are handled by Paddle, our Merchant of Record. Visit paddle.net to locate your purchase and request a refund, or email support@contentbank.shop from the address on your account with the order date. Approved refunds are returned to the original payment method and may take several days to appear.